Terms & Conditions

  1. Our cleaners will be very careful when carrying out house cleaning services. They will take reasonable steps to ensure their own safety and well-being at all times during carrying out of their tasks as requested by the homeowner. They will not be lifting or moving heavy, bulky items such as washing machine, refrigerator, etc. They will also not be cleaning hanging lights which may be fragile and easy to break.
  1. Care Cleaning Services Pte Ltd will NOT be liable for any theft, damage, loss, expense, injury, death, sustained to the customer, its occupants and the cleaners arising out of the usage of Care Cleaning Services Pte Ltd.
  1. All our cleaners are independent contractors and they are not employees of Care Cleaning Services Pte Ltd.
  1. Payment modes are Internet banking fund transfer, ATM fund transfer and cheque
  1. You may terminate this contract by emailing and giving 30 days’ notice in writing to Care Cleaning Services Pte Ltd
  1. No payment is to be collected by cleaners on behalf of Care Cleaning Services Pte Ltd
  1. Customer can cancel or amend a cleaning session via email, what’s app, sms or call Care Cleaning Services Pte Ltdfree of charge up to 48 hours before the scheduled cleaning session time.
  1. If customer cancels or amends a cleaning session within 48 to 24 hours before the scheduled cleaning session time, he or she has to pay a cancellation fee which is 1 hour of the cleaning session fee.
  1. If customer cancels or amends a cleaning session with 24 hours or less before the scheduled cleaning session, he or she will have to pay a cancellation fee of $60.
  1. If the cleaner is unable to fulfil a confirmed scheduled cleaning session, we will try to find a replacement cleaner for you. If we are unable to find you an alternative cleaner, we will reschedule your cleaning session to a new date and time which is convenient for you. If we are unable to find a suitable date and time for you, you may cancel the booking session at no charge.
  1. You have agreed and consented to Care Cleaning Services Pte Ltd to disclose your personal information, such as your name, address, phone number and email address to the cleaners so that they can carry out the cleaning services.